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What is it?


IVR stands for Interactive Voice Response, which translates to English as Interactive Voice Response. The term VRU (Voice Response Unit) is also used.


It consists of a telephone system that is capable of receiving a call and interacting with the human through voice recordings and the recognition of simple answers, such as "yes", "no" or others. It is an automated interactive response system, oriented to deliver and / or capture information through the telephone, allowing access to information services or other operations.


With our IVR system, you can inform your clients of what you want, promotions, welcome menu, opening hours, etc.